Shipping Policy
Shipping Policy
Effective Date: January 1, 2026
Thank you for shopping with RUBINAA.
This Shipping Policy explains how orders are processed, shipped, tracked, and handled after purchase.
We aim to provide a clear and reliable delivery experience by keeping customers informed throughout the shipping process.
1. Order Processing Time
After payment confirmation, orders typically require:
1–3 business days
for processing and preparation.
Processing includes:
- Order verification
- Product preparation
- Packaging
- Shipment arrangement
During holidays, promotional periods, or unusually high order volumes, processing times may require additional time.
2. Estimated Delivery Time
After shipment, estimated delivery time is:
10–20 business days
Delivery times may vary depending on:
- Customer location
- Shipping carrier operations
- Customs procedures
- Weather conditions
- Public holidays
- Other circumstances outside our control
Estimated delivery dates are provided as guidance and are not guaranteed delivery dates.
3. Shipping Fees
RUBINAA provides free standard shipping for:
Orders over $49 USD
For orders below this amount, shipping fees will be calculated and displayed during checkout.
Customers can review shipping costs before completing payment.
4. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
The email may include:
- Tracking number
- Carrier information
- Shipment details
Please allow some time for tracking information to update after shipment.
5. Shipping Address Accuracy
Customers are responsible for providing accurate delivery information.
Please carefully check:
- Full name
- Street address
- City
- Postal code
- Phone number
If incorrect information causes delivery issues, please contact us as soon as possible.
6. Delayed Delivery
Although we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.
Possible causes include:
- Carrier delays
- Customs processing
- Weather events
- Transportation interruptions
If your order has exceeded the estimated delivery period, please contact:
with your order number.
7. Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact our customer support team.
Please provide:
- Order number
- Description of the problem
- Photos or supporting information if applicable
Our team will review the situation and provide an appropriate solution.
8. Shipping Contact
For shipping questions:
Email:
service@rubinaa.com
Phone:
+86 16156151276
Service Hours:
9:00 AM – 6:00 PM